Cancellation & Refund Policy

Last Updated: 16 August 2026

 

Every Sunday Departures itinerary is individually researched and created around the information, preferences and travel style provided by each customer. Because considerable time and research go into creating each itinerary, the following cancellation and refund policy applies alongside your statutory consumer rights.

 

1. Before We Begin

We begin creating your personalised itinerary once: payment has been received; and you have submitted your completed travel questionnaire. If you contact us before work has begun and request cancellation, we will ordinarily be able to cancel the service and issue a refund, subject to any applicable terms and statutory rights.

 

2. Your Statutory Cancellation Rights

If you are purchasing as a consumer online, you may have a statutory right to cancel your service contract within 14 days without giving a reason. Your statutory rights are separate from Sunday Departures' own refund policy and are not affected by anything in this policy. If you ask Sunday Departures to begin providing your service during an applicable cancellation period, you acknowledge that work may begin before that period has expired. If you subsequently exercise a valid statutory right to cancel after performance has begun, you may be required to pay for the proportion of the service already provided, where permitted by applicable consumer law. Where the service has been fully performed during the cancellation period, your statutory right to cancel may be lost where you expressly requested early performance and acknowledged the consequences for your cancellation rights in accordance with applicable law.

 

3. Once Work Has Begun

Outside any applicable statutory cancellation rights, refunds are not normally available once we have started researching and creating your personalised itinerary. This reflects the individual time, research and creative work involved in producing a service specifically around your requirements. If you have concerns about your order, please contact us as soon as possible and we will always do our best to help.

 

4. After Your Itinerary Has Been Delivered

Once your personalised itinerary has been completed and delivered, refunds will not normally be provided simply because: you change your mind about travelling; your travel dates or plans change; you decide not to use some or all of the recommendations; a recommended third-party business subsequently changes its prices, hours or availability; or circumstances outside Sunday Departures' reasonable control affect your trip. This does not affect any statutory rights you may have where the service has not been provided with reasonable care and skill or otherwise fails to comply with applicable consumer law.

 

5. Amendments

Your itinerary includes one reasonable round of amendments. Amendment requests must be submitted within 72 hours of receiving your itinerary. We are happy to consider reasonable changes where, for example, a recommendation doesn't feel right for you or you have already visited somewhere we suggested. Additional amendment rounds, requests submitted after the 72-hour period or significant changes to the original travel brief may be subject to an additional fee.

 

6. Changes to Your Trip

If your destination, dates, trip duration, budget or requirements change significantly after we have started creating your itinerary, additional work may be required. Where the change substantially alters the original brief, we may provide a quote for the additional work or recommend purchasing a new itinerary service.

 

7. If We Are Unable to Complete Your Itinerary

If Sunday Departures is unable to provide the service for reasons within our control, we will contact you and provide an appropriate remedy. Depending on the circumstances and the amount of the service already provided, this may include completing the service within an agreed revised timeframe or providing a full or partial refund as appropriate. This does not affect any remedy to which you are entitled under applicable consumer law.

 

8. Third-Party Bookings

Sunday Departures does not take payment for or make bookings with the restaurants, accommodation providers, attractions, transport operators or other third parties recommended within your itinerary. Any cancellation or refund relating to a booking you make directly with a third party is subject to that provider's own terms and policies and must be addressed directly with them.

 

9. Digital Materials

Where downloadable materials are supplied as part of your personalised itinerary service, the cancellation and refund rules applicable to the overall contract and applicable consumer law will apply. Any separate digital products sold by Sunday Departures may be subject to different cancellation rules, which will be communicated before purchase where applicable.

 

10. Nothing in This Policy Affects Your Statutory Rights

Nothing in this Cancellation & Refund Policy is intended to exclude, restrict or replace rights or remedies that cannot lawfully be excluded under UK consumer law.

 

11. Contact

If you need to discuss a cancellation, refund or amendment, please contact Sunday Departures using the contact details provided on our website.