Privacy Policy
Last Updated: 16 August 2026
Sunday Departures respects your privacy and is committed to handling your personal information responsibly and transparently. This Privacy Policy explains what information we collect, why we collect it, how we use it and the rights you may have in relation to your information.
1. Information We Collect
Depending on how you interact with Sunday Departures, we may collect information including: your name; email address and contact information; destination and travel dates; travel preferences and interests; preferred travel pace; budget information; accommodation preferences; food and dining preferences; information about members of your travelling party; information submitted through questionnaires, contact forms or correspondence; and technical information relating to your use of our website. If you voluntarily provide information about accessibility, mobility, allergies, dietary requirements or other information that reveals information about your health, this may constitute special-category personal data.Please only provide information that is relevant to helping us plan your trip.
2. Payment Information
Payments are processed through our chosen third-party payment provider. Sunday Departures does not directly receive or store your complete payment card details.Our payment provider may process personal and payment information in accordance with its own privacy policy and legal obligations.
3. How We Use Your Information
We may use your personal information to: create and personalise your travel itinerary; provide destination recommendations; communicate with you about your purchase or enquiry; deliver your itinerary and associated materials; process and administer your order; respond to questions and amendment requests; maintain appropriate business and financial records; improve our website and services; protect our website and business against misuse or fraud; and comply with our legal and regulatory obligations. We will not sell your personal information.
4. Our Lawful Bases for Processing
Under UK data protection law, we must have a lawful basis for processing personal information. Depending on the circumstances, we may rely on: Contract — where processing your information is necessary to provide the itinerary or other service you have purchased, or to take steps at your request before entering into a contract. Legal obligation — where we need to retain or process information to comply with legal, tax, accounting or regulatory requirements. Legitimate interests — where processing is reasonably necessary for the operation, administration, security or improvement of Sunday Departures and those interests are not overridden by your rights and interests. Consent — where you have specifically given us permission to use your information for a particular purpose where consent is appropriate. Where consent is relied upon, you may withdraw it at any time.
5. Accessibility, Health & Other Sensitive Information
You may choose to tell us about accessibility requirements, mobility considerations, allergies, dietary requirements or other information relevant to planning your trip. Some of this information may constitute special-category personal data under UK data protection law.Where special-category data is provided and needs to be processed to accommodate your requested travel preferences, we will identify an appropriate lawful basis and an applicable condition under data protection law. Where required, we may ask for your explicit consent.We will only use this information for relevant itinerary planning purposes and will seek to minimise the sensitive information we collect and retain.
6. Sharing Your Information
We may share personal information with trusted service providers where reasonably necessary to operate Sunday Departures.These may include providers involved in: website hosting and functionality; payment processing; email and communications; cloud storage and business administration; analytics; and other technical services required to operate our website and provide our services. These providers may process information on our behalf or, in some circumstances, as independent data controllers under their own privacy policies. We may also disclose information where required by law or where reasonably necessary to establish, exercise or defend legal rights. We do not sell your information to third parties.
7. International Data Transfers
Some service providers we use may process or store information outside the United Kingdom. Where personal information is transferred internationally, we will take appropriate steps where required by applicable data protection law to ensure that it receives an appropriate level of protection.
8. Cookies & Website Analytics
Our website may use cookies and similar technologies to operate correctly, remember preferences, understand website usage and improve the visitor experience. Cookies that are strictly necessary for the operation of the website may be used without consent where permitted by law. Where consent is required for non-essential cookies or similar technologies, we will request this through our cookie consent mechanism before those technologies are used. You can manage your available cookie preferences through the cookie controls provided on our website.
9. Marketing Communications
We will only send marketing communications where we have a lawful basis to do so and in accordance with applicable electronic marketing rules. Where you have consented to receive marketing communications, you can unsubscribe at any time using the unsubscribe option provided or by contacting us.Transactional communications relating to an order or enquiry are separate from marketing communications.
10. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and to meet any applicable legal, tax, accounting or regulatory obligations. Different types of information may therefore be retained for different periods. Information that is no longer required will be deleted, anonymised or otherwise securely disposed of where appropriate.
11. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss or misuse. However, no method of storing or transmitting information electronically can be guaranteed to be completely secure.
12. Your Data Protection Rights
Depending on the circumstances, UK data protection law may give you rights including the right to: request access to personal information we hold about yo request correction of inaccurate or incomplete information; request deletion of your information in certain circumstances; request restriction of processing; object to certain processing; request transfer of certain information; withdraw consent where we rely on consent; and complain about how your personal information has been handled. Not every right applies in every circumstance. To exercise your rights, please contact us using the details provided on our website.
13. Complaints
If you have concerns about how Sunday Departures has handled your personal information, please contact us first so that we have an opportunity to address them. You also have the right to raise a complaint with the UK Information Commissioner's Office (ICO).
14. Third-Party Websites
Our website and itineraries may contain links to third-party websites and services.Sunday Departures does not control those third parties and is not responsible for their privacy practices. We encourage you to review the relevant privacy information before providing personal information to another organisation.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology or legal obligations.The latest version will be published on our website with an updated revision date.
16. Contact
If you have questions about this Privacy Policy, how we use your information or your data protection rights, please contact Sunday Departures using the contact details provided on our website.